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Call 999 in emergency situations like these:

• there is an immediate danger to life
• someone is using violence or is threatening to be violent
• a road traffic collision where life is at risk, or the road is blocked
• a crime is happening right now, like a house burglary or a theft

If you accidentally dial 999, please stay on the line and tell the operator you’re safe and that no crime has occurred.

Hearing or speech impairments

• If you have a hearing or speech impairment and you’ve pre-registered with the emergencySMS service, you can use our textphone service 18000 or text us on 999.
• If you're a British Sign Language (BSL) user, you can call 999 BSL to use a remote BSL interpreter.

Silent 999 calls

• If you're in danger but you can't talk on the phone, you should still call 999, then follow these instructions.

If you don't speak English

We can still speak to you using a translator. When you call 999 or 101, tell us your language or say the name of your country. We'll connect you to an interpreter who will translate your conversation.

Call 101 for non-emergency enquiries.

If you have a hearing or speech impairment, use our textphone service on 18001 101.

Asking us for an update or need to update a report?

You can contact some police forces online to get an update or add something to a report: find out if you can do it online.

Contact Crimestoppers to anonymously report a crime or suspicious behaviour.