Accessibility

Accessibility statement for www.police.uk

This accessibility statement applies to www.police.uk.

This website is run by the Single Online Home platform. 

We want everyone to be able to use this website. You might have a better experience if you change the settings on your computer to suit your needs. The site has been built so that you should be able to: 

• change colours, contrast levels and fonts
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using just a keyboard or using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use

How accessible this website is

We know some parts of this website aren’t fully accessible.

• Some parts of the Performance and Your Area pages may be confusing for people using assistive technologies or keyboard navigation. This includes visually hidden data content used to display charts sometimes being announced to people using screen readers.
• It is not possible to identify the location when reporting a road traffic incident for people using some assistive technologies or keyboard navigation. We recommend calling 101 if you have difficulties with the online process.
• On search results pages the purpose of some of the links may not be clear to screen reader users.
• Most older PDF documents aren’t fully accessible to screen readers. However, users can request accessible versions. The optional downloadable PDFs created after users complete any of our forms also aren't yet fully accessible for screen readers.
• Some content on our website is not available unless JavaScript is enabled, for example forms, find a police station and maps.
• On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation, rather than the start of the main content which follows immediately after the breadcrumbs.
• Some forms on the site include repeated headings with the same text content, which may cause confusion for people navigating using assistive technologies.
• There are some issues that may make top navigation content difficult to operate on desktop displays with zoom levels of 200% or more. This is especially an issue if you haven’t accepted or rejected cookies and the Cookies banner is still displaying at the top of the page.

Reporting accessibility problems with this website

If you can't access something you need on this site, please tell us about it and we will get you what you need in another way:

Online using our accessibility form.

By email: [email protected]

To help us understand the problem as quickly as we can, please tell us:

• the web address or title of the page where you found the problem
• what the problem is
• what computer and software you use

Please note: this mailbox is only for accessibility enquiries. It you want to report crimes or other incidents, use our online crime reporting services. If a crime is happening now or someone is in immediate danger, call 999.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

Police UK is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Find out more about the technical accessibility standards we follow.

Non accessible content

The content listed below is non-accessible for the following reasons

Non compliance with the accessibility regulations

• It is not possible to identify the location of a road traffic incident using keyboard to navigate. This doesn’t meet success criterion 2.1.1 Keyboard (Level A). We are working to resolve this but currently do not have a specific date for when these fixes will be completed. We appreciate your patience as we work to improve our digital services.
• The purpose of the page number links in the pagination on Search Results pages may not be clear from reading the link text alone or by reading the link text with programmatically associated link context. This doesn’t meet criterion 2.4.4 Link purpose (in context) (Level A). We aim to fix this by the end of September 2026.
• On pages with breadcrumb navigation the Skip to Main Content link takes you to this navigation rather than the start of the main content. This doesn't meet success criterion 2.4.1 Bypass Blocks (Level A). We do not plan to fix this.
• Some forms on the site include repeated headings with the same text content. This doesn't meet success criterion 2.4.6 Headings and Labels (Level AA). We do not plan to fix this.
• At 200% zoom and more, there are several issues with some content in the Search and main navigation becoming no longer visible. This doesn't meet success criteria 1.4.4 Resize Text, 1.4.10 Reflow, and 2.4.11 Focus Not Obscured (Minimum) (all Level AA). Some accordion content uses ARIA attributes with incorrect values. This doesn’t meet success criterion 4.1.2 Name, Role, Value. We aim to fix these issues by September 2026.

In the Performance pages:

• Some visually hidden content is announced to people using screen readers. This doesn’t meet success criterion 1.3.1 Info and Relationships (Level A).
• Some interactive elements do not have visible focus styles. This doesn’t meet success criterion 2.4.7 Focus Visible (Level AA).
• Some dropdown menus do not have programmatically linked labels. This doesn’t meet success criterion 4.1.2 Name, Role, Value (Level A).
• When page content updates after selecting the View as a list option, additional content is announced to screen readers, other than new content displayed. This doesn’t meet success criterion 4.1.3 Status Messages (Level AA).

What we're doing to improve accessibility

We regularly test how accessible this website is using:

• automated testing – the quickest way to catch 20% to 50% of potential issues
• manual testing – using assistive technology tools to test the website with a social focus on areas with known problems
• user testing – asking users with accessibility needs to test the website, and learning from their feedback

We also continually monitor and test the accessibility of our site using the Siteimprove.ai platform and have made fixing and improving the accessibility of the site part of our daily work.

Preparation of this accessibility statement

This statement was prepared on 20 September 2019. It was last reviewed on 7 May 2026.

SOH was last tested by an external audit in May 2019. More limited Government Digital Service audits were run in October 2022 and May 2026.

We tested the service based on a user's ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.